Cognitive understanding, business-value realization, and automation roles are just a few obstacles stopping companies from effectively scaling. ISG identifies several factors to overcome these obstacles, including developing a detailed automation strategy,
About the Presenters
Andreas Lüth leads the ISG automation business in DACH and is an expert in automation, shared services, outsourcing, restructuring, and internal optimization. He has extensive expertise spanning from strategy development to sourcing transactions and from transition and transformation to operations. Andreas brings more than 19 years of professional experience in Finance and information technology (IT) to ISG’s clients.
Jeff Augustin has more than 34 years of business experience, including six years as a partner in the advisory arena, five years as a CIO for professional-services firms, and more than 23 years in providing IT outsourcing (ITO) and business process outsourcing (BPO) services to global Fortune 500 companies. He has led sales, service delivery and business operations in Australia, Germany, France, Netherlands, Sweden, Denmark, Hungary, Spain, Brazil, Hong Kong, India, Russia, China, Jamaica, and the UK.
William Harris is the regional lead for intelligent automation across Northern Europe. He is an experienced technology and business consultant, having led complex programs involving IT transformation, business-operating models, and people change. With a background spanning transport & logistics, financial services, outsourcing, healthcare, and telecoms, he has developed a deep understanding of these sectors. He helps some of the world’s largest and most important firms develop and deploy their automation strategies.