RPA has digitized the back office and Automation Anywhere has been the leading software provider for improving operational performance through back office process automation. With customer satisfaction at stake, the next frontier is automating the conversations that often start a business process. But automating these nuanced business interactions presents unique challenges. Automation Anywhere has solved these challenges for its customers by partnering with Kore.ai, the leading conversational AI software provider, which gives IQ Bot the power of intent and entity recognition and makes it easy to integrate voice and text conversations into end-to-end business processes. In this presentation, you will learn:
- What conversational AI is and how it enhances the value of RPA
- How Natural Language Processing (NLP) works and the role it plays in IQ Bot
- Why conversational AI is the next critical capability for digital transformation and what to look for in a technology partner
About the Presenter
Chief Marketing Officer, Kore.ai
Adam’s mission as Kore.ai’s CMO is to achieve conversational AI industry leadership and ensure that every business understands how conversational AI can help them grow. Adam’s career has been rooted in creating business value through creativity and focused predominantly on high-growth technology ventures. He began his focus on AI as WorkFusion’s founding marketing member, helping to grow the company into one of the global leaders in intelligent automation over his 6-year tenure. Adam’s career also included strategic planning leadership roles in advertising at award-winning agencies in New York City, and he began his professional life in management consulting at KPMG. He serves as an advisor to several companies and holds bachelors’ degrees from the University of Vermont.