Day 2 | 10:27AM - 10:44AM
Make customer success your strongest differentiator. There’s no better way to meet customers’ expectations than empowering your front-line agents to be their best and to drive service excellence from any location. Enterprises like Bancolombia with brick-and-mortar front offices, and BPOs like TaskUs have discovered that front-office RPA solutions are key to greater operational efficiency, better employee experience and world-class customer service. Learn how Intelligent automation can help drive growth and innovation in your contact centers
About the Presenters
Vice President, Product Marketing, Automation Anywhere
Ritu Kapoor leads product marketing for the Front Office audience, as well as competitive strategies for all of Automation Anywhere products. Ritu’s experience spans geographies and cross-functional roles. She enjoys being part of nimble, fast-paced environments.
Senior Vice President, Customer Success, Automation Anywhere
Steffen Low is Senior Vice President, Global Customer Success at Automation Anywhere. Automation Anywhere combines Robotic Process Automation, Artificial Intelligence and Analytics to deliver the leading software automation solution for the enterprise. For more than 14 years, Automation Anywhere has provided industry leading automation solutions and in 2018, raised $550M in its series A round from NEA, Goldman Sachs, General Atlantic, World Innovation Lab and Softbank.
With more than 25 years in technology services and support, Steffen is a true innovator in customer success and business critical environments. He has uniquely defined the right mixture of services, support and technology automation to satisfy the most risk adverse customers, while growing customer loyalty and revenue.
Prior to joining Automation Anywhere, Steffen was Vice President of Customer Excellence and Success at Apttus, Vice President of Customer Success Operations at NetApp and Vice President/GM/Founder of Business Critical Services at Symantec, where he built a STAR award-winning organization from the ground up. His career at Symantec also spanned product management, global support, global service solutions, and partner programs. He previously held service, support and IT leadership roles at Linuxcare, SGI and Lockheed Martin.
Steffen has a bachelor’s degree in Economics from University of California/Los Angeles.