Symphony has identified a number of driving forces for transformation, including setting customer expectations, margin and pricing pressure, market disruption, and more. The company has found that in the age of COVID-19, our “new normal” will require strong, agile foundations that enable a customer-centric focus. It employs RPA to help its clients achieve just that.
About the Presenters
Chief Technology Officer
Richard is the CTO for Symphony, a SYKES company, and brings 20 years’ experience to the role. Starting as a Java programmer, he progressed in CRM technologies, across Oracle, SAP, and, latterly, Salesforce.com, driving digital transformation for a multitude of global clients. Richard’s business focus is on driving solutions and capabilities across the group to help define, build, and transform the future of work. He and his family reside outside of London.
Rachel Nash brings 14+ years of executive-level relationship management to her role as Client Director with Symphony. Her sales experience is with business research, data analytics, & market intelligence professional service firms across a wide range of industries. Rachel studied History and Fine Arts at Hillsdale College in Hillsdale, MI and also received an MBA with Rice University in Houston, Texas. Rachel’s business focus has been to win and retain large strategic accounts for long-term client engagement. She continues to develop and maintain client relationships with an emphasis on servant based leadership with high value, solutions-based delivery for long term excellence. She currently lives in Phoenix AZ with her two children.