Infosys BPM built a digital workforce, not to replace its human workforce, but to augment and amplify its business value. In the process, it discovered some specific keys to success, including laying a strong foundation, improving organizational change management, and collaborating to improve customer experience with automation.
About the Presenter
CEO and MD, Infosys BPM
Anantha Radhakrishnan (Radha) is the Chief Executive Officer and Managing Director of Infosys BPM Limited. Prior to this role, Radha was the Chief Operating Officer, managing global operations for the organization. He has played multiple roles at Infosys BPM, spanning technology, transformation, enterprise capability, and global-centers management, working with clients in their transformation journey, and enhancing the business value delivered. Further, Radha spent many years with the Infosys group, working across consulting and IT services. Before Infosys, Radha worked with Unilever and many other industries.