One Key Milestone of the Digital Transformation Journey: Robotic Process Automation

Osmond Li

Head of Enterprise Development and Database Administration of Group, IT

James Lo

Head of Financial Systems, Group Finance Division

Faced with a number of business challenges, such as enabling remote work, evolving traditional business operations, migrating from legacy systems, and more, Dah Chong Hong turned to RPA. In addition to successfully addressing the challenges, the solution reduced human errors by 99%, shortened customer-service response time, and reduced costs and manpower by 80%.

 

About the Presenters

Osmond Li

Head of Enterprise Development and Database Administration of Group, IT

Osmond has over 25 years of hands-on experience managing complex multinational development projects. As the Head of Enterprise Development & Database Administration of Group IT at Dah Chong Hong Holdings Ltd., Osmond oversees the architecture and implementation of various business applications, including automotive-management systems, supply-chain management systems, warehouse management systems, data warehouse, BI analytics, and mobile applications. In addition, he is responsible for managing the IT development teams in Hong Kong and China, as well as the database administration team. Prior to joining Dah Chong Hong, Osmond served as a consultant at Oracle Consulting and was responsible for implementing clients’ development projects.

 

James Lo

Head of Financial Systems, Group Finance Division

James is a seasoned Project Manager with 20+ years of experience in leading financial-systems implementation projects. He has extensive knowledge and experience in project planning and budgeting, requirement analysis, functional and user-interface design, user-acceptance-testing coordination, system training, cutover planning, and defining support models.

 
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