At AIA Singapore, the COVID-19 pandemic presented a number of challenges, especially enabling workers to process documents while working from home. RPA helped increased accuracy and uniformity of the process, reduced errors and omissions, ensured consistency, and paved the way for human workers to perform higher-value tasks.
About the Presenter
Head of Business Process Re-engineering
Deric Lau has more than 17 years of industry experience spanning across manufacturing, engineering, service, banking, and insurance. He enjoys sharing his perspective on Life Operations RPA, how to make it sustainable, and how AIA’s initial investment in RPA has enabled its operations to be future-ready and agile during the COVID-19 pandemic. AIA Singapore’s Life Operations began deploying RPA in June of 2018 to strengthen its Operations & Process Excellence initiatives, along with its Lean Six Sigma Program. The company onboards RPA by self-learning through Proof of Concepts and scales up deployments using reskilled internal resources.