By implementing hybrid and cognitive automation to improve its “Front Line” team experience, TaskUs was able to eliminate the need to navigate multiple client systems, lower the burden on client IT teams, reduce the impact on training, create reusable solutions, and achieve better margins.
About the Presenter
Senior VP, Digital Transformation
Manish Pandya leads Digital Transformation initiatives at TaskUs. He is focused on improving the frontline experience, customer experience, and favorable business outcomes. His team drives transformational opportunities and brings the greatest value by reducing teammate effort, improving CSAT/NPS, improving frontline efficiencies and effectiveness while eliminating/automating non-value add transactions. Manish is an Electrical Engineer from the University of Mumbai with an Executive MBA from Drexel University in Philadelphia.