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コンタクトセンターを新たな競争力とするために

Ritu Kapoor

Vice President, Product Marketing, Automation Anywhere

Steffen Low

Senior Vice President, Customer Success, Automation Anywhere

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ソリューション

カスタマーサクセスを最強の差別化要因にしてください。お客様の期待に応えるためには、現場担当者がベストな力を発揮し、どこからでも優れたサービスを提供できるようにすることが何よりも効果的です。Bancolombiaのように実店舗のオフィスを持つ企業やTaskUsのようなBPO企業は、フロントオフィスのRPAソリューションが、業務効率の向上、社員体験の向上、ワールドクラスのカスタマーサービスの実現における鍵であるとしています。インテリジェント オートメーションによって、コンタクトセンターの成長と革新を促す方法を是非学んでください。

プレゼンター

Ritu Kapoor

Vice President, Product Marketing, Automation Anywhere

Ritu Kapoor leads product marketing, as well as competitive strategies, for all of Automation Anywhere products. Ritu’s experience spans geographies and cross-functional roles. She enjoys being part of nimble, fast-paced environments. 

Steffen Low

Senior Vice President, Customer Success, Automation Anywhere

Steffen Low is Senior Vice President, Global Customer Success at Automation Anywhere. Automation Anywhere combines Robotic Process Automation, Artificial Intelligence and Analytics to deliver the leading software automation solution for the enterprise.  For more than 14 years, Automation Anywhere has provided industry leading automation solutions and in 2018, raised $550M in its series A round from NEA, Goldman Sachs, General Atlantic, World Innovation Lab and Softbank.

With more than 25 years in technology services and support, Steffen is a true innovator in customer success and business critical environments. He has uniquely defined the right mixture of services, support and technology automation to satisfy the most risk adverse customers, while growing customer loyalty and revenue.

Prior to joining Automation Anywhere, Steffen was Vice President of Customer Excellence and Success at Apttus, Vice President of Customer Success Operations at NetApp and Vice President/GM/Founder of Business Critical Services at Symantec, where he built a STAR award-winning organization from the ground up. His career at Symantec also spanned product management, global support, global service solutions, and partner programs. He previously held service, support and IT leadership roles at Linuxcare, SGI and Lockheed Martin.

Steffen has a bachelor’s degree in Economics from University of California/Los Angeles.