Using a centralized approach, Network International started its RPA program by getting operations employees involved from the beginning. They were trained on how to build, run, and manage bots. Within two months, the first processes within business operations in the UAE were automated. By the end of 2019, RPA was implemented in other areas, such as IT operations. Other geographies started using RPA as well.
About the Presenter
Group Chief Operating Officer, Network International
Jamal joined Network International in 2008, and since then has built an excellent track record in business and technology to lead operations across geographies served by the Group. Jamal’s experience with Network International spans across business, technology, delivery management, governance and operations. His visionary leadership has helped enhance the Group’s operational expertise and resources while driving cost efficiencies and overall profitability.