The session highlights the new pressures faced by Global Capability Centers (GCCs) especially after the disruption created by the Covid-19 pandemic across industries – indirect cost pressures trickling from parent organizations coupled with pressures of continuing to deliver business as usual under unusual circumstances. Today, contact centers rely on various tools and services such as CRM platforms, unified communication technologies, and advanced forms of front office automation to meet the growing demands of customers. The panel will elaborate on how automation enables contact center agents to retrieve information, input data, switch applications, and complete other complicated or straightforward tasks in a streamlined fashion, significantly improving productivity and departmental efficiency.
About the Presenters
Partner and Leader Intelligent Automation, EY
Head - Robotics and Intelligent Automation, Schlumberger
Head of Automation, BP
Associate Director - Intelligent Automation, Cargill
Partha specializes in business process automation and has worked with a variety of businesses (Manufacturing, Retail, Pharma, BFSI) and functions (Finance, HR, IT, Supply Chain) helping them achieve strong results with automation
Having worked in Corporate Strategy and planning, he brings a strong strategic focus with an eye for detail on creating business impact through transformation
He has spent nearly two decades in the IT industry and has broad experience from ERP to Analytics.
He is a B.Tech in Computer Engineering and an MBA from IIM Bangalore