The Digital transformation endeavor has enabled Axis Bank to allow about 60% of their total workforce to continue working from home. It’s automated voice assistant ‘AXAA’, an Artificial Intelligence-powered conversational voice BOT has been doing wonders to the Bank’s customer experience quotient. Learn how the banking major is poised to take their digital transformation to the next level.
About the Presenter
EVP and Head - Retail Operations and Service, Axis Bank
Ratan is an exemplary leader with 26 yrs of rich experience across the manufacturing, services, banking & finance industry. He is currently heading the Retail Operations at Axis Bank. Being responsible for the entire bank’s service recovery and inbound service channel, Ratan is instrumental in driving process and service transformation. A technocrat by nature, Ratan believes in implementing the digital revolution at Axis Bank through process reengineering backed by Intelligent Automation.