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Automation & AI enabled employee and customer experience

Praveen Bhadada

Managing Partner, Zinnov

Pethachi Pichappan

Vice President - Next Generation Digital Customer Engagement Services, Concentrix

Lalitesh Sharma

SVP & Grp. CDO, ISON

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Industry track

The session will have BPO/Front Office Operations experts discuss how they are accelerating their digital transformation initiatives in front office capabilities and are reimagining customer engagement by creating seamless, consistent, and humane experiences across channels.

About the Presenters

Praveen Bhadada

Managing Partner, Zinnov

Pethachi Pichappan

Vice President - Next Generation Digital Customer Engagement Services, Concentrix

Lalitesh Sharma

SVP & Grp. CDO, ISON